Customer service through PHONE or LIVE CHAT is available Monday through Friday, 9 AM to 5 PM.

Customer service through EMAIL or TEXT is available 24/7/365.

Answer forms are accepted and processed 24/7 during the CTEC renewal season. Course participants who use an online answer form will receive test results within 24 hours, even when exam information is submitted on weekends and holidays.

Back to Frequently Asked Questions